Zoomit and Isabel 6 invoices

Isabel has made changes to the invoicing process, resulting in customers receiving a new "Customer ID." As a result, Isabel appears twice as a sender in Zoomit. To view your January invoice, follow these steps:

1. Go to Zoomit.
2. Click on "Senders."
3. Select the new Isabel sender (with the new "Customer ID").
4. Click on "Manage documents" to access your invoices.

You will receive your invoice at the beginning of each month containing the usage and services of the previous month.

• License fees for new users are billed the month after the user activates the Isabel SmartCard.
  Example: If John activated his card on April 12, he will start paying a license fee as from the month of May. So it will be visible on the invoice sent in June.
  
  
• When a user is deactivated, he or she will be billed for the whole month, regardless the date of termination.
  Example: If John is removed as a user on April 12, he will pay a license fee for the whole month of April. So it will be visible on the invoice sent in May. 
  
  
• The first card reader for a new user is free.
  
  
• License fees for new modules and options (such as additional banks) are billed the month in which the module/option was activated.
  Example: John activates the Multisign module on April 27. The module will be invoiced for the whole month of April, visible on the invoice sent in May. 
  
  
• In case of deactivation of a module, it will be invoiced for the whole month, regardless the date of termination.
  
  
• Hardware and service fees are billed the month of delivery.

Via Zoomit

By default we use Zoomit to send invoices to our customers. Log in with your Isabel SmartCard and click on the logo of Zoomit. The invoices are sent free of charge.

By e-mail

If you would like to have your invoice sent via email, fill in the online contact form and state clearly to which email address we should send the invoice. The invoices are sent free of charge.

Via Peppol

If you would like to have your invoice sent via Peppol, fill in the online contact form and clearly state that you wish to receive the invoice via Peppol. The invoices are sent free of charge.

On paper

If you prefer your Isabel invoices on paper, fill in the online contact form and state clearly to which address we can send the invoices to. We charge a fee per invoice sent, in accordance with our Rate Card Isabel 6 – Customer.

Your Isabel S.A. invoice is paid automatically through a monthly direct debit. You will be notified by Isabel 10 days before your account is debited via your invoice, that will mention, amongst others:

• the date of the execution of the debit (this date equals the invoice due date);
• the underlying contract number valid as base for the invoice;
• the amount to be debited;
• the mandate number valid as base for the account to be debited.

Isabel will resend the direct debit if the first direct debit was not fulfilled.

If for some reason, missing SDD information or insufficient provision on account, your invoice still couldn’t be paid through Direct Debit, you will have to pay the due amount manually. This can be done on one of the following accounts:

When you pay please add as message the document number and/or customer-id mentioned on your invoice.

Tip: You can also find the account numbers from Isabel S.A. on the first page of your Isabel invoice (at the bottom).

• Customers using the Standard module of Isabel 6 can extend their subscription with various optional modules with more specific functions. Read more about it on this page.
• For an overview of all the rates, consult section 2.d. on the page with our legal notices.