Isabel has made changes to the invoicing process, resulting in customers receiving a new "Customer ID." As a result, Isabel appears twice as a sender in Zoomit. To view your January invoice, follow these steps:
You will receive your invoice at the beginning of each month containing the usage and services of the previous month.
By default we use Zoomit to send invoices to our customers. Log in with your Isabel SmartCard and click on the logo of Zoomit. The invoices are sent free of charge.
If you would like to have your invoice sent via email, fill in the online contact form and state clearly to which email address we should send the invoice. The invoices are sent free of charge.
If you would like to have your invoice sent via Peppol, fill in the online contact form and clearly state that you wish to receive the invoice via Peppol. The invoices are sent free of charge.
If you prefer your Isabel invoices on paper, fill in the online contact form and state clearly to which address we can send the invoices to. We charge a fee per invoice sent, in accordance with our Rate Card Isabel 6 – Customer.
Your Isabel S.A. invoice is paid automatically through a monthly direct debit. You will be notified by Isabel 10 days before your account is debited via your invoice, that will mention, amongst others:
Isabel will resend the direct debit if the first direct debit was not fulfilled.
If for some reason, missing SDD information or insufficient provision on account, your invoice still couldn’t be paid through Direct Debit, you will have to pay the due amount manually. This can be done on one of the following accounts:
Belfius | BE22 0910 1205 8947 | BIC: GKCCBEBB |
BNP Paribas Fortis | BE87 2100 6920 4094 | BIC: GEBABEBB |
ING | BE14 3101 2001 7883 | BIC: BBRUBEBB |
KBC | BE81 4354 1128 4124 | BIC: KREDBEBB |
When you pay please add as message the document number and/or customer-id mentioned on your invoice.
Tip: You can also find the account numbers from Isabel S.A. on the first page of your Isabel invoice (at the bottom).