The card reader to be used for Isabel 6 should look like the one shown below.
If you are using the correct reader but still receive the error message, follow these steps:
- Remove all readers, Isabel's and others.
- Connect only the Isabel card reader and plug it into another USB port.
- Unplug the USB cable from the card reader itself, then reconnect it.
- Insert your Isabel SmartCard and try to logon to Isabel 6.
If you are not using Isabel on a PC or Mac but on a server, citrix, RDP or other virtualisation, contact your internal IT as Isabel does not support this setup.
If the above steps did not solve the issue, reinstall the driver of the card reader.
