What to do if your order has not arrived yet?

Document ID: 36341
Modified: 07/07/2022

You have ordered a card reader or a smart card, but the order has not been delivered yet.

  • For card readers the delivery time is 2 to 7 business days. If you have ordered your card reader more than 7 business days ago and did not receive it yet, contact Isabel Customer Care.
  • For smart cards the delivery time is 5 to 8 business days. If you have ordered your smart card more than 8 business days ago and did not receive it yet, contact Isabel Customer Care.
What to do if your order has not arrived yet?
36341
07/07/2022