Possible problems while activating an IsaKey

Document ID: 1004

Modified: 08/04/2024

Issue using the One Time Activation Code - Invalid activation Code, please try again.

Retype the code and click on "Show activation code" to see what you have typed.

If you entered the correct code, it might be that you did not yet do the securitycheck.

The IsaKey cannot scan the image - No valid image found. Please scan the image again.

1. Make sure the lens of the IsaKey camera is clean.

2. Make sure that the image fits in the IsaKey screen.

Not solved?

Send a mail to customercare@isabel.eu with a print screen of the whole PC screen and the model/type of the screen.

The provided serial number is incorrect or the device is not activatable for you. Please verify the serial number and try again.

Make sure you are using an IsaKey that is assigned to your company.

Not solved?

Send a mail to customercare@isabel.eu with your User id and the serial number of the IsaKey

Your token cannot be activated. Follow this link to resolve the issue.

Your IsaKey is probably already activated. Try to log in.

Not solved?

Send a mail to customercare@isabel.eu with your User id and the serial number of the IsaKey.

An unexpected error has occurred. Follow this link to resolve your issue.

Clear the cache of your browser

Clear cache Chrome

PC : push the keyboard combination CTRL + SHIFT + DEL.
Mac : push the keyboard combination CMD + SHIFT + backspace.
Next to Time range select All time.
Make sure you do not clear your saved passwords of the browser
Click CLEAR DATA.

Clear cache Firefox

Click the Library icon located in the top-right corner and select History.
Select Clear Recent History...
Next to Time range to clear select Everything.
Click Clear Now.

Clear cache Edge

Clear cache Safari

Click Safari in the menu bar in the top left corner and select Clear History...
Next to Clear select all history.
Click Clear History.
Click Safari in the menu bar in the top left corner and select Preferences > Advanced.
Tick Show Develop menu in menu bar.
Click the Develop menu > Empty Caches.

Possible problems while activating an IsaKey

1004

08/04/2024