Financial malware

PCs usually become infected through e-mails. So never click on links in e-mails and never open attachments from people you don’t know. Switch off macros as standard in Microsoft Office applications.

To remove malware from your PC we advise you to contact your IT-specialist or the person in charge.

Businesses can take a number of technical and organisational measures to avoid risks:

1. Avoid PCs becoming infected in the first place. Make sure you have an up-to-date virus scanner, browser and operating system.
2. Switch off macros as standard in Microsoft Office applications
3. Have transactions drawn up and signed by two different people. Four eyes see more than just two. And it is far more difficult for the fraudster to put a simultaneous attack in place on two separate PCs with two separate users.
4. Limit the authority of users to a maximum amount that is sufficient for day-to-day payments. Exceptional, larger amounts must be signed by two users, who only have sufficient authority to sign for those amounts when acting together.

Malware is constantly improving and adopting new forms. That’s why it often takes some time before the problem is recognised by virus scanners and can be removed. Typical signs indicating a possible infection are:

• You have to keep repeating your Isabel 6 PIN when you don’t expect to
• You are regularly logged off and have to keep on restarting Isabel 6
• Your PC slows down

In fact, if your PC starts behaving in any unexpected or suspicious way, it may be infected.

Be vigilant at all times and know who and what you are dealing with. Only enter your PIN when you want to start up Isabel or sign a transaction.

• If your card-reader beeps and asks for your PIN when you’re not expecting it, then don’t sign under any circumstances!
• If, while using the card-reader, you don’t see a signing window containing extra information on your Isabel 6 screen, then don’t sign under any circumstances!
• Always check the amount and the account number of the beneficiary/payee before you sign. If there’s a transaction you think is suspicious, then don’t sign under any circumstances!
• And if you are in any doubt at all, the best thing to do is stop and cancel the transaction without sending it.

If you suspect you have been the victim of attempted fraud, then every second counts:

1. Disconnect the network cable from your PC immediately and switch the Wi-Fi off.
2. Do not switch off your PC, so that any traces or clues can be retained for a subsequent investigation.
3. Notify your bank immediately so that any fraudulent transactions can be stopped
4. Notify the Isabel 6 Helpdesk +32 (0)2 404 03 37 (Mon-Fri, 8.00 am to 6.00 pm).
5. Lodge a complaint with the Federal Police