When you use itsme® in Isabel 6 for the first time, a short activation procedure is required.
Important: itsme® cannot be used in combination with function or department cards.
A payment can be signed with itsme® if:
These actions require an Isabel smart card:
Unlink your itsme from Isabel (see below)
1. Open: https://tokeman.isabel.be/login?with=isabelsmartcard&ui_locales=en
2. Insert your smartcard and enter your pin.
3. Click on the Cellphone with the itsme logo.
4. Click "DELETE TOKEN"
5. Click "DEACTIVATE"
6. Click "CLOSE"
7. Click "LOGOUT" and close the browser
1. Open: https://tokeman.isabel.be/login?with=isakey&ui_locales=en
2. Provide your User id and click "NEXT" (It can be that this step is skipped)
3. Scan the colored code with your IsaKey, provide the authentication code and click "NEXT"
4. Click on the Cellphone with the itsme logo.
5. Click "DELETE TOKEN"
6. Click "DEACTIVATE"
7. Click "CLOSE"
8. Click "LOGOUT" and close the browser
In case you have no other working token and you want to unlink your itsme:
Send a mail to customercare@isabel.eu with a request to unlink, containing your User id and phone number.
This is probably the case that your itsme account is still linked to another PKI user. this other PKI user is already inactivated.
To solve this issue, please contact customer care and explain the situation.
Your user has already a Itsme link with another phone number. You can only have 1 itsme linked to your user.
To solve the problem, you need to unlink the old device.
Follow the steps as described in the solution "Unlink your itsme from Isabel"
