During the login of Isabel 6, you see a blank page or one of the error messages listed in this article

During the login of Isabel 6 you receive an error message like:

• The page cannot be displayed or The page cannot be found
• 400 - Your browser sent a request that this server could not understand
• 500 - Internal Server Error
• 503 - Service Temporarily Unavailable
• We are sorry. Cookie not found Please make sure cookies are enabled in your browser.

Or you notice that nothing happens, you see a blank page or just an Isabel logo and messages such as "Checking your installation" or "Please wait"

To resolve the problem

Start with a few simple actions that might resolve your problem:

1. Close your browser.
2. Remove the Isabel SmartCard from the reader.
3. Disconnect the card reader and plug it into another USB port. 
4. Unplug the USB cable from the card reader itself, then reconnect it.
5. Go to  www.isabel.eu and login. Do not use any other bookmark.

Still experiencing problems?

Visit the Isabel 6 download zone to check if you have necessary components to work with Isabel 6.

In case you were able to logon to isabel 6 but you see a white or grey page while consulting your account information or transactions, follow this solution