Isabel Security Components Installation Issues

1. Click Start and typ 'appwiz.cpl' in the search box en press Enter.
2. A list with all the installed applications will be shown. In this list, search for the Isabel application that you want to remove.
   The names of the applications might be different depending on the language in which the original installation was performed.
   • Isabel Security Components
   • Isabel Offline Reporting*
     (*) If you remove Isabel Offline Reporting (IOR) from your computer the data that was available will not be removed automatically. If you want to remove this data you will have to remove the folder "%appdata%\Isabel Services\Offline Reporting\". This folder name might be different if you selected an alternative location to store the data of IOR during the installation.
3. Once you have selected the application that you wish to remove, click Uninstall or Remove.
   A wizard will be shown in which you will need to confirm this action. After this confirmation the application will be removed from your system (this can take a few minutes).

Isabel Security Components depend on Microsoft Visual C++ Redistributable for Visual Studio 2015

Please install the package here : https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

The installer was not able to obtain the system version from Windows.

• Open a command window (cmd)
• Drag the installer file inside the command window
• Add a space and

  verif_os=1

• Pres enter. The installation starts without a system versions check.

Error message: Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.

Cause: The Isabel Security Components are already installed in another language.

Solution: If you want to continue with the installation you will first need to remove the Isabel Security Components. Read the first item of this list, if you do not know how to do this.  

1. Click the Launchpad icon  or  in the Dock.
2. Open the Isabel Control Panel .
3. Click on the button Uninstall .Uninstall or Remove.
   A wizard will be shown in which you will need to confirm this action. After this confirmation the application will be removed from your system (this can take a few minutes).

Please make sure you are using a supported version of macOS and that all updates have been installed. Once your operating system is up-to-date, you will be able to proceed with the installation of the Isabel Security Components.

During the installation process, you will be asked to provide your user name and password. If these credentials are not accepted, this indicates that either you do not have administrator rights or that the user name & password combination provided is incorrect.

In order to proceed, please ensure that:

1. The user name & password provided are correct.
2. The credentials provided belong to a user with administrator rights.